About etech
About etech
Blog Article
Etech’s international facilities – Onshore, Nearshore, and Offshore, have the abilities to customize the solution that very best in shape all of your current requirements. With Etech’s international outreach, Etech is always accessible to guidance your consumers and provide steady Excellent encounters.
a bunch of devoted leaders from the contact Heart field who're passionate about creating a amazing variation for our
About us Etech provides subsequent-era BPO remedies. a world minority-owned organization, Etech has made and trademarked how to show your knowledge into strategic insights. Leveraging the power of artificial plus human intelligence Etech enhances training and coaching to give attention to essential behaviors building enhanced buyer experiences and shareholder benefit. Etech released in 2003 with only four hundred employees and an individual Make contact with center in Nacogdoches, Texas.
Etech can be an omnichannel consumer engagement options provider for a few of the earth’s primary and most revered brands. The knowledge Etech has attained across a variety of business enterprise verticals permits us to continuously supply Remarkable, individual shopper encounters.
find out more daily life At Etech Etech thinks in Operating tricky and participating in here hard and strives to make employees come to feel empowered and assured in the job They can be performing.
At QEval, we’re focused on serving to Get in touch with centers enhance their functionality as a result of crystal clear, actionable insights. Our effectiveness analytics studies offer you a specific breakdown of agent functions, buyer interactions, and operational bottlenecks, so you can make informed conclusions that cause measurable advancements. With QEval, you don’t just get reports—you have the equipment and recommendations to act on them.
Etech’s progressive technology methods and expert leaders fully grasp your company wants and figure out the strategic insights your manufacturer needs to push final results.
✅ surprising Gains past compliance Really don't miss out on this chance to rework your contact Heart functions! agenda a meeting with our professionals:
Metrics like manage time, CSAT scores, resolution rates, and actionable insights are critical to results in 2024. long gone are the days of focusing only on phone volume. Now, it’s about digging into the quality of Each and every conversation and driving genuine results. able to take your call Middle effectiveness to another degree? Enroll at QEval College and ???? pay attention to Shawndra’s whole Perception here: #QEvalUniversity #PerformanceMetrics #CustomerExperience #AgentPerformance #CXLeadership
Whether it’s cutting down simply call moments, bettering agent productiveness, or improving the overall consumer knowledge, our options are designed to push actual effects. Ready to see how QEval could make a change with your operations? Make contact with us these days to learn more. Speak to Us: #QEvalPerformance #AgentOptimization #ContactCenterSuccess #OperationalEfficiency
The mixture of treatment, trust and Vitality introduced on the enterprise is exactly what can make the society at Etech one of a kind. Our CEO commonly suggests, “If we handle our men and women, the quantities will take care of them selves.”
maximizing your Speak to center’s performance doesn’t must be challenging. With QEval University, you’ll gain use of important equipment and instruction that offer correct, measurable advancements in agent overall performance.
meet up with Malisha, a shining star on our customer support staff! From tackling tasks to making the most of enjoyment crew routines, Malisha is aware how to help keep the equilibrium involving get the job done and Participate in. Her good attitude and staff spirit make her a Pleasure to operate with.
a bunch of devoted leaders from the Call center field who are passionate about producing a exceptional variation for our
Allow me to share just a couple important attributes of what we provide: ✅ specific insights into agent functionality by means of extensive analytics
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